Warranty Policy

One-Year Limited Warranty

PONDET is operated by PONDET LIMITED. We are committed to providing reliable support for our outdoor furniture products and ensuring that customers receive assistance when eligible issues occur.

All covered PONDET products purchased directly from the official PONDET website are protected by a one-year limited warranty against verified defects in materials or workmanship under normal residential use.

The warranty period begins on the original purchase date.

This Warranty Policy works together with our 30-Day Return & Refund Policy. Issues reported within the first 30 days after delivery may be eligible for replacement, refund, or other solutions under our Return & Refund Policy. After the 30-day return period, eligible defects may be handled under this One-Year Limited Warranty.


Who Is Covered?

This Limited Warranty applies only to:
  • The original purchaser of the product;
  • Products purchased directly from the official PONDET website;
  • Products used for normal residential, non-commercial purposes.
This warranty is not transferable and does not extend to subsequent owners.


Purchase Eligibility

This Limited Warranty applies to products purchased directly from the official PONDET website.

For products purchased through authorized retail partners or other sales channels, warranty assistance may be provided according to the applicable seller’s warranty terms.


Warranty Period

All covered products and components are covered for one year from the original date of purchase. Replacement parts provided under an approved warranty claim will remain covered for the remainder of the original warranty period.

Covered components include:
  • Cushions;
  • Wicker;
  • Hardware;
  • Structural components; and
  • Other original components supplied with the product.
The warranty period does not restart or extend when a replacement part or component is provided.
Any replacement part or component supplied under an approved warranty claim will remain covered for the remainder of the original one-year warranty period, unless otherwise required by applicable law.

What Is Covered?

This Limited Warranty covers verified defects in materials or workmanship that affect the normal function or structural integrity of the product during normal residential use.

Covered issues may include:

• Manufacturing defects affecting product structure;
• Defects in wicker materials, cushions, hardware, or structural components;
• Component failures caused by verified material or workmanship defects.

 All warranty claims are subject to review and verification by PONDET.


What Is Not Covered?

This Limited Warranty does not cover issues resulting from circumstances outside normal product use, including:
  • Normal wear and tear;
  • Normal fading, discoloration, or weathering caused by outdoor exposure;
  • Misuse, abuse, neglect, or improper use;
  • Improper assembly or failure to follow assembly instructions;
  • Unauthorized repairs, alterations, or modifications;
  • Improper cleaning or unsuitable cleaning products;
  • Improper storage or failure to reasonably protect the product;
  • Accidents, impacts, drops, or other external causes;
  • Damage caused by pets, including chewing, scratching, stains, or other animal-related damage;
  • Mold, mildew, or damage caused by improper maintenance or storage;
  • Damage caused by extreme weather events, natural disasters, fire, flooding, or other circumstances beyond normal product use;
  • Commercial, rental, institutional, or other non-residential use;
  • Damage caused by moving, transporting, or reinstalling the product after delivery;
  • Minor cosmetic variations that do not affect the product’s function or structural integrity.
Normal wear and tear is not considered a defect in materials or workmanship.

Warranty Process & Timeline

To request warranty assistance, please contact:

Email:
support@pondet.com

Please provide:

• Order number;
• Product information;
• Description of the issue;
• Photos or videos showing the affected area.

Our team will review the information provided and determine the appropriate solution.

For issues reported within 30 days after delivery, customers may be eligible for replacement, refund, or other remedies under our Return & Refund Policy.

For issues reported after 30 days and within the warranty period, eligible claims will be handled under this Warranty Policy.

 

Return Policy and Warranty Coverage

Claims for damaged, defective, missing, or incorrect items reported within the 30-day return window are handled under our Return & Refund Policy.
After the 30-day return window, eligible defects in materials or workmanship may be covered under this Warranty Policy for the remainder of the one-year warranty period.
Packages confirmed as lost in transit are handled under our Shipping & Delivery Policy and Return & Refund Policy and are not treated as warranty claims.

Shipping Damage and Lost Packages

Shipping damage and packages confirmed as lost in transit are handled separately from this Limited Warranty.
If your order is damaged during delivery or confirmed as lost in transit, please contact support@pondet.com.
Please review our:

Warranty Resolution

If a warranty claim is approved, PONDET will provide an appropriate solution based on the nature of the verified issue.

Solutions may include:

• Replacement parts;
• Replacement components;
• Repair assistance;
• Replacement of the affected product or component where appropriate.

The solution provided will depend on the specific issue, product condition, and availability of replacement components.

Warranty coverage does not apply to normal wear and tear, cosmetic changes caused by regular outdoor exposure, or conditions specifically excluded under this policy.


Contact Us

For warranty questions or assistance:

Email: support@pondet.com